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essential wellbeing holistic health healing terms conditions

Essential Wellbeing Terms & Conditions

Below are the terms and conditions you are required to agree to before your first Essential Wellbeing coaching session. These terms and conditions apply to all services provided by Essential Wellbeing.

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  • I understand that any advice or guidance is not intended to replace that given by a medical practitioner.

  • I agree to discuss any major changes to my diet or lifestyle with my medical practitioner, and to advise Essential Wellbeing of any changes in medication or treatment after your initial coaching session.

  • I agree to provide accurate and honest information with regards to my (past and current) health or medical conditions, including any current medications that may be relevant.

  • I understand that information from my coaching sessions and any resultant information and resources are intended for me only. Essential Wellbeing accepts no responsibility for any third parties you choose to share your coaching  information with or how they choose to use that information.

  • I agree that I will not use any information received to self-diagnose or treat any conditions without first discussing with my medical practitioner, other health professionals and Essential Wellbeing.

  • I agree that I will pay any fees to Essential Wellbeing prior to my first session.

Cancellation, Rescheduling & Refund Policies & Changing your appointment

You can reschedule your appointment up to 24 hours before the scheduled appointment, without charge. You will be unable to change your appointment within 24 hours of the scheduled booking time. If you cancel your appointment with less than 24 hours' notice, there will be no refund (see refund policy below).

Missing a coaching session

No refunds are given for no-shows or missed sessions.

Refunds of packages

  • Essential Wellbeing requires notice of 14 days if you wish to cancel your coaching package (Marvellous Menopause Package - $650) after you’ve paid and scheduled your sessions. An early termination fee of $150 will apply before a refund of the remaining payment will be paid to you, or held in credit for future sessions for a maximum of 12 months.

  • Your fee will be refunded in a timely manner but be aware that the payment software holds funds for 7-10 days. We process refunds once the funds have been received.

Refund summary

  • In summary there are no refunds in the following circumstances:
     

  • ​For coaching sessions changes or cancellations made within 24 hours of the appointment.

  • A no-show - not attending a coaching session as agreed and scheduled.

  • Once the coaching session has taken place.

  • For cancellations of coaching packages with less than 14 days' notice.

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